Rip Off Britain
Rip Off Britain is a BBC One series which exposes Britain's rip-offs and helps consumers. It began on 30 November 2009, presented by former news journalists Angela Rippon, Gloria Hunniford and Jennie Bond. Newsreader Julia Somerville replaced Bond from series three. From the second series onwards, the show was remade into cut-down editions of 30 minutes which air in a prime time slot on Friday evenings.
Seasons
1. Utilities
Air Date: 2009-11-30
Angela Rippon, Gloria Hunniford and Jennie Bond are on the trail of rip offs that have British consumers up in arms. The team takes on the UK's utility companies.
2. Personal Finance
Air Date: 2009-12-01
Angela Rippon, Gloria Hunniford and Jennie Bond expose rip offs that are costing British consumers. The team investigates the personal finance and banking industry.
3. Shopping
Air Date: 2009-12-02
Angela Rippon, Gloria Hunniford and Jennie Bond are on the trail of rip offs that have British consumers up in arms. The team goes shopping to expose High Street rip offs.
4. Housing
Air Date: 2009-12-03
Angela Rippon, Gloria Hunniford and Jennie Bond on the rip offs that have British consumers seething. A look at why some of us are paying over the odds for mortgages.
5. Travel
Air Date: 2009-12-04
In the last of their investigations into the rip offs that are affecting UK consumers, Angela Rippon, Gloria Hunniford and Jennie Bond lift the lid on the travel industry.
1. Episode 1
Air Date: 2010-11-22
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
2. Episode 2
Air Date: 2010-11-23
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
3. Episode 3
Air Date: 2010-11-24
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
4. Episode 4
Air Date: 2010-11-25
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
5. Episode 5
Air Date: 2010-11-26
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
6. Episode 6
Air Date: 2010-11-29
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
7. Episode 7
Air Date: 2010-11-30
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
8. Episode 8
Air Date: 2010-12-01
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
9. Episode 9
Air Date: 2010-12-02
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
10. Episode 10
Air Date: 2010-12-03
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
11. Episode 11
Air Date: 2010-12-06
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
12. Episode 12
Air Date: 2010-12-07
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
13. Episode 13
Air Date: 2010-12-08
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
14. Episode 14
Air Date: 2010-12-09
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
15. Episode 15
Air Date: 2010-12-10
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
16. Episode 16
Air Date: 2010-12-13
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
17. Episode 17
Air Date: 2010-12-14
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
18. Episode 18
Air Date: 2010-12-16
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
19. Episode 19
Air Date: 2010-12-15
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
20. Episode 20
Air Date: 2010-12-17
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
21. Episode 1 (Evening)
Air Date: 2011-01-05
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
22. Episode 2 (Evening)
Air Date: 2011-01-12
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
23. Episode 3 (Evening)
Air Date: 2011-01-19
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
24. Episode 4 (Evening)
Air Date: 2011-01-26
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
25. Episode 5 (Evening)
Air Date: 2011-02-09
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
26. Episode 6 (Evening)
Air Date: 2011-02-16
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
27. Episode 7 (Evening)
Air Date: 2011-02-23
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
28. Episode 8 (Evening)
Air Date: 2011-03-04
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
29. Episode 9 (Evening)
Air Date: 2011-03-25
Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.
30. Episode 10 (Evening)
Air Date: 2011-04-01
Angela Rippon, Gloria Hunniford and Jennie Bond travel the country tackling sharp practices affecting consumers and investigating rip-offs and concerns both big and small.
31. Episode 11 (Evening)
Air Date: 2011-04-08
Angela Rippon, Gloria Hunniford and Jennie Bond travel the country tackling sharp practices affecting consumers and investigating rip-offs and concerns both big and small.
1. Episode 1
Air Date: 2011-11-28
Angela Rippon, Gloria Hunniford and Julia Somerville travel the country tackling the rip-offs affecting consumers and investigating concerns both big and small.
2. Episode 2
Air Date: 2011-11-29
Angela Rippon, Gloria Hunniford and Julia Somerville travel the country tackling the rip-offs affecting consumers and investigating concerns both big and small.
3. Episode 3
Air Date: 2011-11-30
Angela Rippon, Gloria Hunniford and Julia Somerville travel the country tackling the rip-offs affecting consumers and investigating concerns both big and small.
4. Episode 4
Air Date: 2011-12-01
Angela Rippon, Gloria Hunniford and Julia Somerville travel the country tackling the rip-offs affecting consumers and investigating concerns both big and small.
5. Episode 5
Air Date: 2011-12-02
Angela Rippon, Gloria Hunniford and Julia Somerville travel the country tackling the rip-offs affecting consumers and investigating concerns both big and small.
6. Episode 6
Air Date: 2011-12-05
Angela Rippon, Gloria Hunniford and Julia Somerville travel the country tackling the rip-offs affecting consumers and investigating concerns both big and small.
7. Episode 7
Air Date: 2011-12-06
Angela Rippon, Gloria Hunniford and Julia Somerville travel the country tackling the rip-offs affecting consumers and investigating concerns both big and small.
8. Episode 8
Air Date: 2011-12-07
Angela Rippon, Gloria Hunniford and Julia Somerville travel the country tackling the rip-offs affecting consumers and investigating concerns both big and small.
9. Episode 9
Air Date: 2011-12-08
Angela Rippon, Gloria Hunniford and Julia Somerville travel the country tackling the rip-offs affecting consumers and investigating concerns both big and small.
10. Episode 10
Air Date: 2011-12-09
Angela Rippon, Gloria Hunniford and Julia Somerville travel the country tackling the rip-offs affecting consumers and investigating concerns both big and small.
11. Episode 11
Air Date: 2011-12-12
Angela Rippon, Gloria Hunniford and Julia Somerville travel the country tackling the rip-offs affecting consumers and investigating concerns both big and small.
12. Episode 12
Air Date: 2011-12-13
Angela Rippon, Gloria Hunniford and Julia Somerville travel the country tackling the rip-offs affecting consumers and investigating concerns both big and small.
13. Episode 13
Air Date: 2011-12-14
Angela Rippon, Gloria Hunniford and Julia Somerville travel the country tackling the rip-offs affecting consumers and investigating concerns both big and small.
14. Episode 14
Air Date: 2011-12-15
Angela Rippon, Gloria Hunniford and Julia Somerville travel the country tackling the rip-offs affecting consumers and investigating concerns both big and small.
15. Episode 15
Air Date: 2011-12-16
Angela Rippon, Gloria Hunniford and Julia Somerville travel the country tackling the rip-offs affecting consumers and investigating concerns both big and small.
16. Episode 16
Air Date: 2011-12-19
Angela Rippon, Gloria Hunniford and Julia Somerville battle on behalf of viewers who feel they've been ripped off or had a raw deal and try to get their problems resolved.
17. Episode 17
Air Date: 2011-12-20
Angela Rippon, Gloria Hunniford and Julia Somerville battle on behalf of viewers who feel they've been ripped off or had a raw deal and try to get their problems resolved.
18. Episode 18
Air Date: 2011-12-21
Angela Rippon, Gloria Hunniford and Julia Somerville battle on behalf of viewers who feel they've been ripped off or had a raw deal and try to get their problems resolved.
19. Episode 19
Air Date: 2011-12-22
Angela Rippon, Gloria Hunniford and Julia Somerville battle on behalf of viewers who feel they've been ripped off or had a raw deal and try to get their problems resolved.
20. Episode 20
Air Date: 2011-12-23
Angela Rippon, Gloria Hunniford and Julia Somerville battle on behalf of viewers who feel they've been ripped off or had a raw deal and try to get their problems resolved.
21. Episode 1 (Evening)
Air Date: 2012-01-18
Consumer show. The team investigates whether energy bills are not just too high, but also too complicated; plus a look at a home insulation that went disastrously wrong.
22. Episode 2 (Evening)
Air Date: 2012-01-25
Consumer show. The team investigates how mistakes made by energy companies can result in bills demanding tens of thousands of pounds. Plus, a boiler breakdown annoying customers.
23. Episode 3 (Evening)
Air Date: 2012-02-01
Consumer show. The team investigate cases where consumers have been forced to pay over the odds for goods or services, including a man charged 14,000 pounds to unblock a drain.
24. Episode 4 (Evening)
Air Date: 2012-02-08
Consumer show. The team investigate companies cashing in on a mis-selling scandal with a service you can get for free, and meet the young drivers priced off the road by insurance.
25. Episode 5 (Evening)
Air Date: 2012-02-15
Consumer show. The team tests whether Chip and PIN is as secure as the banks claim, meeting a woman who lost 16,000 pounds. Plus the pricing antics of Britain's best-loved comic.
26. Episode 6 (Evening)
Air Date: 2012-02-22
Consumer show. The team investigates what's being done to tackle the property investment schemes that have cost some their entire life savings. Plus, a home infested with rats.
27. Episode 7 (Evening)
Air Date: 2012-04-30
Angela Rippon, Gloria Hunniford and Julia Somerville tackle sharp practices affecting consumers. They ask why people in slow broadband areas pay the same as everyone else.
28. Episode 8 (Evening)
Air Date: 2012-05-30
Angela Rippon, Gloria Hunniford and Julia Somerville tackle sharp practices and investigate rip-offs. They meet residents hit with thousands of pounds' worth of parking tickets.
1. Episode 1
Air Date: 2012-09-03
Gloria Hunniford, Angela Rippon and Julia Somerville return with the series exposing rip-off raw deals and poor service. They test the claims of a cash for gold company.
2. Episode 2
Air Date: 2012-09-04
Gloria Hunniford, Angela Rippon and Julia Somerville meet people angry about being left out of pocket, and investigate a big name high street store letting customers down.
3. Episode 3
Air Date: 2012-09-05
Gloria Hunniford, Angela Rippon and Julia Somerville meet a family devastated by a catch in the small print that could force them out of their home.
4. Episode 4
Air Date: 2012-09-06
Gloria Hunniford, Angela Rippon and Julia Somerville Gloria investigate problems to do with the home. Plus, a woman who is worried that her boiler may not meet current standards.
5. Episode 5
Air Date: 2012-09-07
Gloria Hunniford, Angela Rippon and Julia Somerville meet people fighting to get out of contracts they say are expensive or unfair.
6. Episode 6
Air Date: 2012-09-10
Gloria Hunniford, Angela Rippon and Julia Somerville hear how a heating system in thousands of homes has left some families with unexpectedly high bills.
7. Episode 7
Air Date: 2012-09-11
8. Episode 8
Air Date: 2012-09-12
Gloria Hunniford, Angela Rippon and Julia Somerville help some residents fighting an annual charge. Plus, the villagers who cannot get a decent broadband connection.
9. Episode 9
Air Date: 2012-09-13
Gloria Hunniford, Angela Rippon and Julia Somerville investigate how an error has made it almost impossible for one couple to sell their home.
10. Episode 10
Air Date: 2012-09-14
Gloria Hunniford, Angela Rippon and Julia Somerville meet a meet a football fan who never received his paid-for tickets. And the company taking advantage of people's dreams.
11. Episode 11
Air Date: 2012-09-17
Gloria Hunniford, Angela Rippon and Julia Somerville investigate complaints about the banks. And more consumer issues are resolved at the Pop-Up Shop.
12. Episode 12
Air Date: 2012-09-18
Gloria Hunniford, Angela Rippon and Julia Somerville look into the companies dealing with mis-sold PPI payments, and reveal how a company was taped lying to prospective customers.
13. Episode 13
Air Date: 2012-09-19
Gloria Hunniford, Angela Rippon and Julia Somerville investigate energy companies, meeting a man who was sent a £7,000 electricity bill for the year. Plus, how to lower bills.
14. Episode 14
Air Date: 2012-09-20
Gloria Hunniford, Angela Rippon and Julia Somerville help a woman forced to pay someone else's loan and explore problems with websites offering bargain deals.
15. Episode 15
Air Date: 2012-09-21
Gloria Hunniford, Angela Rippon and Julia Somerville meet a couple who were bitterly disappointed by a luxury holiday experience. Plus the true value of one store's gift vouchers.
16. Episode 16
Air Date: 2012-09-24
Gloria Hunniford, Angela Rippon and Julia Somerville visit a housing estate where a problem has dragged on for years, and look at the rising cost of parking at train stations.
17. Episode 17
Air Date: 2012-09-25
Gloria Hunniford, Angela Rippon and Julia Somerville ask if online comparison sites really do offer the best deals and investigate the price of being loyal to big companies.
18. Episode 18
Air Date: 2012-09-26
Gloria Hunniford, Angela Rippon and Julia Somerville expose rip-offs, raw deals and poor service.
19. Episode 19
Air Date: 2012-09-27
Gloria Hunniford, Angela Rippon and Julia Somerville reveal how confusion over road signs in a single spot has earned one council hundreds of thousands of pounds.
20. Episode 20
Air Date: 2012-09-28
Gloria Hunniford, Angela Rippon and Julia Somerville meet the woman who learned that she owes her bank more than six times the amount she thought she had borrowed.
21. Episode 1 (Evening)
Air Date: 2013-01-07
Consumer show. The team ask who will end up paying the price for the recent floods, and help a couple whose insurance company refuse to pay out following a fire.
22. Episode 2 (Evening)
Air Date: 2013-01-14
The team investigate complaints about the banks, meeting a woman angry no-one can tell her what has happened to the £25,000 she left in her account.
23. Episode 3 (Evening)
Air Date: 2013-03-08
Consumer show. The team meet the families who were promised cheaper electricity, but who instead have been hit with bills four times higher than they should have been.
24. Episode 4 (Evening)
Air Date: 2013-03-22
Consumer show. The team investigate the companies who have taken hundreds, or even thousands, of pounds from customers but provided absolutely nothing in return.
25. Episode 5 (Evening)
Air Date: 2013-03-25
Consumer show. The team want answers from a company taking hundreds of pounds for flight tickets they haven't supplied, and meet a woman who's ended up losing her identity.
26. Episode 6 (Evening)
Air Date: 2013-05-13
Gloria Hunniford, Angela Rippon and Julia Somerville meet the woman conned out of her bank details. Plus the companies taking advantage of an easy way to make payments.
27. Episode 7 (Evening)
Air Date: 2013-06-21
Gloria Hunniford, Angela Rippon and Julia Somerville test the claims of a cash-for-gold company - how much will they really pay out for unwanted jewellery?
28. Episode 8 (Evening)
Air Date: 2013-08-05
A look at the care home contracts that come with a costly sting in the tail, and how buying a second hand car led to one woman being woken in the middle of the night.
1. Episode 1
Air Date: 2013-09-02
As the team expose the latest scams designed to trick you out of your money, Angela Rippon tracks down the fraudsters who hacked her email account.
2. Episode 2
Air Date: 2013-09-03
The team tackle costly and unexpected problems viewers have had with their homes, including meeting a couple fighting to regain access to their own property.
3. Episode 3
Air Date: 2013-09-04
The team investigate the daily deals websites that promise huge savings - but do not always deliver what you had bargained for. Plus a house purchase with a twist.
4. Episode 4
Air Date: 2013-09-05
The team look into one of the new breed of companies that promise to sell your home fast by buying it themselves. But is the deal all that it seems?
5. Episode 5
Air Date: 2013-09-06
The team investigate the plumbing company that has left some customers feeling as if they have thrown money down the drain, and solve more problems in Liverpool.
6. Episode 6
Air Date: 2013-09-09
A couple of newlyweds are forced out of their dream home as a precaution. How can people be sure that what they are told about a property is true?
7. Episode 7
Air Date: 2013-09-10
As complaints about the big energy companies continue to grow, one woman says her supplier has left her out of pocket after months of overcharging.
8. Episode 8
Air Date: 2013-09-11
This episode looks at the pothole problem costing UK drivers billions of pounds every year. Who should pay for the damage to cars?
9. Episode 9
Air Date: 2013-09-12
The team investigates why some viewers have been hit with bills they did not expect for hundreds or even thousands of pounds, and offers some advice.
10. Episode 10
Air Date: 2013-09-13
The team meets a family who face losing their home because of a mistake that has meant for six years they have been pursued for somebody else's debt.
11. Episode 11
Air Date: 2013-09-16
The team take a look at the banks' approach to victims of fraud, and try to help viewers who have been stung get their money back. Plus an online shopping scam.
12. Episode 12
Air Date: 2013-09-17
Angela Rippon investigates why homeowners promised cheaper energy have instead been hit with sky-high bills, forcing them to choose between eating or keeping warm.
13. Episode 13
Air Date: 2013-09-18
The team investigates customer service, and puts to the test one of the biggest consumer bugbears of all: how long it takes for big companies to answer a call.
14. Episode 14
Air Date: 2013-09-19
Stories in this episode include a couple whose worldly goods have entirely disappeared after they paid a shipping company to transport them home.
15. Episode 15
Air Date: 2013-09-20
Angela Rippon, Gloria Hunniford and Julia Somerville look at why it is perfectly legal for a company that owes you money to shut down and reopen under a new name.
16. Episode 16
Air Date: 2013-09-23
Julia Somerville, Angela Rippon and Gloria Hunniford meet the people being pursued by one of the biggest names in the business for debts they never took out.
17. Episode 17
Air Date: 2013-09-24
The team meet people who have lost a lot of money thanks to someone else's mistake, including a woman who cannot retrieve cash transferred into the wrong account.
18. Episode 18
Air Date: 2013-09-25
Angela Rippon, Gloria Hunniford and Julia Somerville investigate why cold calling remains one of consumers' biggest bugbears, and reveal a cold calling scam.
19. Episode 19
Air Date: 2013-09-26
Angela Rippon, Gloria Hunniford and Julia Somerville investigate situations where viewers have ended up thousands of pounds out of pocket - in some cases thanks to their own bank.
20. Episode 20
Air Date: 2013-09-27
Gloria Hunniford, Angela Rippon and Julia Somerville investigate problems viewers have had with insurance, including a look at the rising cost of pet insurance.
1. Episode 1
Air Date: 2014-09-15
A shameless con that saw expensive goods stolen right from under a charity's nose, and the man renting out flats he doesn't even own.
2. Episode 2
Air Date: 2014-09-16
The team reveals the fast-growing menace that can make a house virtually unsellable, and meets the homeowners worried that fracking has hit property values.
3. Episode 3
Air Date: 2014-09-17
The team explore the fallout some viewers have had from extreme weather, including one couple's two-year battle to prove their home was damaged by a storm.
4. Episode 4
Air Date: 2014-09-18
The team meet the family devastated by what happened when they chose the wrong dealer to sell them a puppy.
5. Episode 5
Air Date: 2014-09-19
The team investigate why the courier deliveries to one man's shop continually arrive broken with a test revealing how roughly they must have been treated.
6. Episode 6
Air Date: 2014-09-22
The team reveal the results of a test into the customer service of the Big Six energy companies, plus simple ways to bring down your energy bills and save money.
7. Episode 7
Air Date: 2014-09-23
The team meet people who've ended up thousands of pounds out of pocket after being let down by the companies or individuals they've done business with.
8. Episode 8
Air Date: 2014-09-24
The team investigate cases where viewers say they haven't had what they paid for, and how social media is transforming the speed and success of complaints.
9. Episode 9
Air Date: 2014-09-25
The team look into some audacious scams that anyone could fall for, including the boiler room scam peddling shares that either don't exist or are worthless.
10. Episode 10
Air Date: 2014-09-26
The team investigate more situations where viewers have had a raw deal. Including a couple's travel insurance claim that was turned down for an astonishing reason.
11. Episode 11
Air Date: 2014-09-29
The team reveal how to become more online-savvy and avoid being stung by internet fraudsters or companies that are not what they seem.
12. Episode 12
Air Date: 2014-09-30
The team investigate situations where viewers claim they have been treated unfairly or fallen foul of rules they did not even know were in place.
13. Episode 13
Air Date: 2014-10-01
The team investigate cases where people end up paying over the odds - sometimes by thousands of pounds.
14. Episode 14
Air Date: 2014-10-02
The team investigate extraordinary stories to do with money, including the couple who lost hundreds of pounds thanks to simple errors with a bank transfer.
15. Episode 15
Air Date: 2014-10-03
The team meet viewers who handed over hundreds of pounds to people who seemed to be experts in their field but did not get quite what they expected.
16. Episode 16
Air Date: 2014-10-06
Angela Rippon, Gloria Hunniford and Julia Somerville investigate stories to do with health. Why are patients at GP surgeries having to call a premium rate number?
17. Episode 17
Air Date: 2014-10-07
Gloria Hunniford, Angela Rippon, and Julia Somerville expose disastrous problems with brand new properties, including a grand design that has gone terribly wrong.
18. Episode 18
Air Date: 2014-10-08
The team investigate mysterious flooding that is seriously damaging a home, and a church whose solar panels fail to generate a profit.
19. Episode 19
Air Date: 2014-10-09
The team explore unsound investment opportunities. An investor in an apparently star-studded blockbuster wonders whether the movie will ever actually be produced.
20. Episode 20
Air Date: 2014-10-10
Angela Rippon, Gloria Hunniford and Julia Somerville investigate why the terms and conditions we sign up to every day are so long-winded and complicated.
1. Episode 1
Air Date: 2015-09-14
The team unravel the latest scams, including an elaborate con that saw a woman tricked into believing she was working undercover for the police.
2. Episode 2
Air Date: 2015-09-15
The team investigate problems viewers have said they simply can't resolve, including the mysteriously flooded garden that now threatens a family's entire house.
3. Episode 3
Air Date: 2015-09-16
The team meet a group of neighbours who have discovered they have been paying too much for their water for decades.
4. Episode 4
Air Date: 2015-09-17
The team investigate the story of a couple who paid to put their belongings into storage but have never seen them since.
5. Episode 5
Air Date: 2015-09-18
The team investigate property nightmares and disastrous building work, with a report on a company that's taken thousands of pounds for jobs left unfinished.
6. Episode 6
Air Date: 2015-09-21
The team explore whether enough is done to contact customers when a product is recalled for safety reasons and reveal new ways to check if products are safe.
7. Episode 7
Air Date: 2015-09-22
Unwanted calls - and how to stop them - are under investigation as the team meet people plagued by a barrage of nuisance calls.
8. Episode 8
Air Date: 2015-09-23
The team are on the trail of whoever is behind a fake shopping site that uses the details and addresses of genuine businesses to lure people into ordering.
9. Episode 9
Air Date: 2015-09-24
The team uncover a new twist to the problems hundreds of viewers have had with passport websites that aren't what they seem.
10. Episode 10
Air Date: 2015-09-25
The team meet viewers caught out by the small print - including a family whose holiday was almost grounded by a simple but very costly mistake.
11. Episode 11
Air Date: 2015-09-28
The team expose all-too-plausible scams that have cost viewers hundreds of thousands of pounds and share advice to help viewers avoid being stung the same way.
12. Episode 12
Air Date: 2015-09-29
The team reveal easy ways to avoid losing either money or personal details online, investigating the darkest corners of the web.
13. Episode 13
Air Date: 2015-09-30
The team talk to a man whose bank refused to believe he wasn't dead, in an error that ended up costing him hundreds of pounds.
14. Episode 14
Air Date: 2015-10-01
The team investigate situations where viewers have been left frustrated by the customer service they have received.
15. Episode 15
Air Date: 2015-10-02
A tragic event highlights a common mistake made with holiday cover, and the team open up a pet clinic after a rise in complaints about insurance.
16. Episode 16
Air Date: 2015-10-05
The team investigate houses under attack from plants and trees and what happened to one woman's family silver after she trusted an expert to sell it.
17. Episode 17
Air Date: 2015-10-06
The team investigate the spiralling costs of energy and heating and share advice on how to bring bills down without switching supplier.
18. Episode 18
Air Date: 2015-10-07
As the team investigate whether we always get value for money, there's an exclusive peek at the tough tests designed to identify which products are the best.
19. Episode 19
Air Date: 2015-10-08
The team investigate complaints about big-name brands, including a sofa store whose new furniture didn't please one woman in the way she'd expected.
20. Episode 20
Air Date: 2015-10-09
The team expose bogus celebrity endorsements that tempt you into handing over cash for something you may later regret.
1. Episode 1
Air Date: 2016-09-12
The team start with a particularly nasty case that saw one woman cheated out of £90,000.
2. Episode 2
Air Date: 2016-09-13
The team meets a couple whose builders caused the entire house to collapse.
3. Episode 3
Air Date: 2016-09-14
How many of the miraculous claims made for top-selling shampoos are really true?
4. Episode 4
Air Date: 2016-09-15
Star Wars actor Mark Hamill reveals how he is taking on the fraudsters making big money from conning fans.
5. Episode 5
Air Date: 2016-09-16
Gloria Hunniford, Angela Rippon and Julia Somerville investigate the safety of tumble dryers.
6. Episode 6
Air Date: 2016-09-19
Gloria Hunniford, Angela Rippon and Julia Somerville investigate new threats to your personal details.
7. Episode 7
Air Date: 2016-09-20
Gloria Hunniford, Angela Rippon and Julia Somerville investigate complaints about charities.
8. Episode 8
Air Date: 2016-09-21
Gloria Hunniford, Angela Rippon and Julia Somerville ask why car dealers don't always give correct information.
9. Episode 9
Air Date: 2016-09-22
With a look at safeguards Britain's online stores have in place to stop children buying products aimed at adults.
10. Episode 10
Air Date: 2016-09-23
The team investigate why so many people have had problems trying to get faster broadband in their homes.
11. Episode 11
Air Date: 2016-09-26
The team examine a computer threat that could see your files held to ransom and made inaccessible unless you pay up.
12. Episode 12
Air Date: 2016-09-27
The team meet people who have all found ways to reduce what they previously paid on household bills.
13. Episode 13
Air Date: 2016-09-28
The team expose the secret sales techniques used to pressure more vulnerable customers into buying products they simply can't afford.
14. Episode 14
Air Date: 2016-09-29
The team meet viewers whose purchases have had an unwelcome sting, including homeowners desperate to know why their homes have flooded.
15. Episode 15
Air Date: 2016-09-30
The team investigate if the price-match promises from some of the country's biggest retailers could come with a catch.
16. Episode 16
Air Date: 2016-10-03
With fake job scams on the rise, the team unpicks how the fraudsters make their ads so plausible - thanks to actors posing as employers.
17. Episode 17
Air Date: 2016-10-04
Why residents desperate to get the condition of their roads up to scratch will only be able to do it by forking out thousands of pounds themselves.
18. Episode 18
Air Date: 2016-10-05
The team uncovers how the billing mistakes of one mobile phone giant have caused customers months of misery.
19. Episode 19
Air Date: 2016-10-06
The team investigates cases where viewers haven't had what they paid for, including a big name music concert that went wrong from the start.
20. Episode 20
Air Date: 2016-10-07
The team discovers how a business supposed to help people manage their debts left them owing more than they had in the first place.
1. Episode 1
Air Date: 2017-05-01
The team meets the people who have had tens of thousands of pounds stolen from their bank accounts.
2. Episode 2
Air Date: 2017-05-02
The team explores the risk people face from hackers - and the impact it can have if personal details are exploited.
3. Episode 3
Air Date: 2017-05-03
Angela Rippon, Gloria Hunniford and Julia Somerville unravel the story of a man persuaded to spend his life savings on seemingly valuable pieces of art.
4. Episode 4
Air Date: 2017-05-04
The team unpick the door-to-door mattress scams conning households across the country.
5. Episode 5
Air Date: 2017-05-05
The team investigate companies that have not stuck to even the most basic of promises.
6. Episode 6
Air Date: 2017-05-08
The team looks at how people are being tricked out of money by a scamming technique that's becoming increasingly common.
7. Episode 7
Air Date: 2017-05-09
The team unravel the rising threat of ID fraud, with one of the most shocking stories the programme has ever featured.
8. Episode 8
Air Date: 2017-05-10
The team investigate whether Britain's sofas are as fire-resistant as labels claim after one woman's terrifying ordeal.
9. Episode 9
Air Date: 2017-05-11
How does Britain's mobile coverage compare with services elsewhere - and what is being done to make it better?
10. Episode 10
Air Date: 2017-05-12
Angela Rippon, Gloria Hunniford and Julia Somerville learn why for many the dream of owning a new home has turned sour.
11. Episode 11
Air Date: 2017-10-02
Angela Rippon, Gloria Hunniford and Julia Somerville uncover the latest tricks used by scammers to get their hands on people's money.
12. Episode 12
Air Date: 2017-10-03
The team expose devastating problems that have left homeowners out of pocket, including the mysterious cracks which led to properties getting demolished.
13. Episode 13
Air Date: 2017-10-04
After claims that the black boxes supposed to bring down the cost of car insurance don't work the way people would hope, the team tests them out.
14. Episode 14
Air Date: 2017-10-05
Angela Rippon, Gloria Hunniford and Julia Somerville investigate big-name companies who have left viewers feeling let down.
15. Episode 15
Air Date: 2017-10-06
The team investigate cases where the reality of what viewers ended up with is very different from what they expected for their money.
16. Episode 16
Air Date: 2017-10-09
Julia Somerville, Angela Rippon and Gloria Hunniford investigate cases of elderly or vulnerable people who have felt pressured into parting with their money.
17. Episode 17
Air Date: 2017-10-10
Angela Rippon, Gloria Hunniford and Julia Somerville investigate the loopholes and gaps in the law catching many people out.
18. Episode 18
Air Date: 2017-10-11
Gloria Hunniford, Angela Rippon and Julia Somerville unravel mysterious scams designed to get hold of either cash or personal details.
19. Episode 19
Air Date: 2017-10-12
The team investigate whether staff at one of the biggest names on the high street are telling shoppers the entire truth about a product.
20. Episode 20
Air Date: 2017-10-13
Angela Rippon, Gloria Hunniford and Julia Somerville investigate whether finance deals used by people to buy a new car are all they are cracked up to be.
1. Episode 1
Air Date: 2018-06-11
Angela Rippon, Gloria Hunniford and Julia Somerville meet tower block residents who have been told their homes are dangerous in the wake of Grenfell.
2. Episode 2
Air Date: 2018-06-12
Angela Rippon, Gloria Hunniford and Julia Somerville ask if the tide is turning against overzealous parking firms cashing in on honest mistakes.
3. Episode 3
Air Date: 2018-06-13
Angela Rippon, Gloria Hunniford and Julia Somerville investigate why fraudsters use the tactic of posing as police to con people out of their cash.
4. Episode 4
Air Date: 2018-06-14
Angela Rippon, Gloria Hunniford and Julia Somerville investigate if the guarantees offered by a big name store are quite as 'no quibble' as promised.
5. Episode 5
Air Date: 2018-06-15
Angela Rippon, Gloria Hunniford and Julia Somerville investigate the truth behind headline-grabbing ways people are told they can make or save money.
6. Episode 6
Air Date: 2018-06-18
Angela Rippon, Gloria Hunniford and Julia Somerville expose the car-cloning scam that led to armed police turning up on one startled viewer's doorstep.
7. Episode 7
Air Date: 2018-06-19
Gloria Hunniford, Angela Rippon and Julia Somerville investigate situations where viewers feel they have been let down by their bank.
8. Episode 8
Air Date: 2018-06-20
Julia Somerville, Angela Rippon, and Gloria Hunniford meet viewers who have found themselves in desperate situations through no fault of their own.
9. Episode 9
Air Date: 2018-06-21
Angela Rippon, Gloria Hunniford and Julia Somerville investigate why homeowners whose properties were destroyed in a gas explosion are still being billed by their energy companies.
10. Episode 10
Air Date: 2018-06-22
Gloria Hunniford, Angela Rippon and Julia Somerville investigate problems viewers have had with some of the biggest names in the country.
11. Episode 11
Air Date: 2018-10-01
Gloria Hunniford, Angela Rippon and Julia Somerville investigate problems viewers have had with couriers and look at how businesses often let down people who are hard of hearing.
12. Episode 12
Air Date: 2018-10-02
Gloria Hunniford, Angela Rippon and Julia Somerville investigate dodgy second-hand cars, pricey dating agencies and the state of rental properties neglected by landlords.
13. Episode 13
Air Date: 2018-10-03
Gloria Hunniford, Angela Rippon and Julia Somerville investigate cases of identity theft and ask experts which of the big-name banks has the best online security.
14. Episode 14
Air Date: 2018-10-04
Gloria Hunniford, Angela Rippon and Julia Somerville investigate alarming catches in terms and conditions, meaning your insurance may not cover you if your car is stolen.
15. Episode 15
Air Date: 2018-10-05
Gloria Hunniford, Angela Rippon and Julia Somerville investigate a builder with a string of unhappy customers, and fundraisers whose money never reached the intended charity.
16. Episode 16
Air Date: 2018-10-08
Angela Rippon, Gloria Hunniford and Julia Somerville reveal some surprisingly simple ways to save money, taking a look at whether big-brand medicines are worth the cost.
17. Episode 17
Air Date: 2018-10-09
Gloria Hunniford, Angela Rippon and Julia Somerville expose the latest scams targeting people who can least afford to lose their cash.
18. Episode 18
Air Date: 2018-10-10
Julia Somerville, Gloria Hunniford and Angela Rippon investigate situations where viewers don't feel they have had what they paid for.
19. Episode 19
Air Date: 2018-10-11
Angela Rippon, Gloria Hunniford and Julia Somerville investigate big-name companies that viewers say have let them down.
20. Episode 20
Air Date: 2018-10-12
The team battle on behalf of viewers who feel they have had a raw deal, including the homeowners who say their new-build properties have fallen far short of expectations.
1. Episode 1
Air Date: 2019-05-06
An exclusive look at how airports are trying to ensure last year's Gatwick drone chaos doesn't happen again.
2. Episode 2
Air Date: 2019-05-07
The team reveal how a flaw in the system means used cars being sold by well-known dealerships are actually insurance write-offs. Plus an expose of unscrupulous pet traders.
3. Episode 3
Air Date: 2019-05-08
How fraudsters are copying the websites of real companies to steal your cash, while leaving the genuine businesses to clear up the mess, and how to recognise bogus bailiffs.
4. Episode 4
Air Date: 2019-05-09
Why the goods you put into safe storage may not be quite as protected as you might expect. Plus how you might lose out if new small energy companies go bust.
5. Episode 5
Air Date: 2019-05-10
Investigations into the quality of new build housing and the mystery parcels baffling homeowners up and down the country.
6. Episode 6
Air Date: 2019-05-13
The Rip Off Britain team is ready to tackle the issues you feel affect you the most.
7. Episode 7
Air Date: 2019-05-14
The Rip Off Britain team is ready to tackle the issues you feel affect you the most.
8. Episode 8
Air Date: 2019-05-15
Julia Somerville, Angela Rippon and Gloria Hunniford investigate companies viewers say have let them down, including a car recovery firm.
9. Episode 9
Air Date: 2019-05-16
Gloria Hunniford, Julia Somerville and Angela Rippon investigate more scams, including the case of a woman tricked into helping fraudsters raid her bank account.
10. Episode 10
Air Date: 2019-05-17
The Rip Off Britain team is ready to tackle the issues you feel affect you the most.
11. Episode 11
Air Date: 2019-09-30
Today, some of the newest and nastiest scams, including the extraordinary wave of car cannibalism, in which parts are stolen from people’s cars by masked thieves in broad daylight.
12. Episode 12
Air Date: 2019-10-01
Angela, Gloria and Julia look at the cutting edge technology designed to make our lives easier, but which, some viewers are telling us, has ended up making things harder.
13. Episode 13
Air Date: 2019-10-02
In the wake of devastating street flooding, are the water companies doing enough to cut down on leaks?
14. Episode 14
Air Date: 2019-10-03
Gloria Hunniford, Julia Somerville and Angela Rippon investigate the bold tactics some companies are accused of using to stop disgruntled customers complaining.
15. Episode 15
Air Date: 2019-10-04
Julia Somerville, Angela Rippon and Gloria Hunniford investigate how some companies will seemingly stop at nothing to get your business.
16. Episode 16
Air Date: 2019-10-07
How one woman discovered a man she barely knew had married her seriously ill mum, giving him the right to inherit her estate.
17. Episode 17
Air Date: 2019-10-08
How a mistake by the financial regulator opened the door to fraudsters, and why isn’t the new banking code of conduct getting everyone back the money they’re owed due to online fraud?
18. Episode 18
Air Date: 2019-10-09
How scammers used the image of one of Britain’s most trusted TV stars to steal thousands of pounds from unsuspecting members of the public.
19. Episode 19
Air Date: 2019-10-10
The case of mistaken identity that left one woman fighting to prove she was telling the truth, and the man who reported a burglary at his home but ended up on trial himself.
20. Episode 20
Air Date: 2019-10-11
The team investigate whether some companies using new data protection rules as an excuse to keep vital information from you.
1. Episode 1
Air Date: 2020-07-06
Angela Rippon, Gloria Hunniford and Julia Somerville investigate a high street gift card scam and hear about one man's race to stop crooks taking out phone contracts in his name.
2. Episode 2
Air Date: 2020-07-07
Angela Rippon, Julia Somerville and Gloria Hunniford discover how a simple mistake with your insurance claim after a car accident could leave you thousands of pounds out of pocket.
3. Episode 3
Air Date: 2020-07-08
The team reveal one of the most jaw-dropping scams they have ever seen. They also see how fraudsters have made a fortune preying on pandemic paranoia during the Covid-19 crisis.
4. Episode 4
Air Date: 2020-07-09
How dozens of drivers have lost money to a company that sold their car for them but didn’t pass on a penny of the cash, and how to spot a dodgy online retailer.
5. Episode 5
Air Date: 2020-07-10
Rev Richard Coles reveals how a fake crowdfunding appeal was set up following the death of his husband last year.
6. Episode 6
Air Date: 2020-07-13
The team investigate a supermarket loyalty card scheme that refuses to refund customers who have had their points stolen by scammers.
7. Episode 7
Air Date: 2020-07-14
The team expose flaws in the UK companies register that allow dodgy firms to appear legit, and why is a little-known government agency claiming to own bits of people's gardens?
8. Episode 8
Air Date: 2020-07-15
A woman whose husband paid £85,000 for collectable gold coins learns what they’re really worth, and the couriers who did a runner after being hired to move valuable items.
9. Episode 9
Air Date: 2020-07-16
The team hear from job seekers who were told that before they could even get an interview, they would need to pay for training that ultimately turned out to be pointless.
10. Episode 10
Air Date: 2020-07-17
Julia Somerville, Gloria Hunniford and Angela Rippon investigate how thoroughly builder-vetting websites check the tradespeople they list.
11. Episode 11
Air Date: 2020-10-05
The shocking tale of the hackers intercepting customer accounts with fast-food businesses and leaving them to foot the bill. And how companies are failing victims of identity fraud.
12. Episode 12
Air Date: 2020-10-06
Angela joins a stake out with a man whose confrontational approach to taking on the fly tippers has to be seen to be believed. Plus, top-notch consumer advice is handed out at the annual pop up shop.
13. Episode 13
Air Date: 2020-10-07
How the scramble for a hot tub has left people hundreds of pounds down. Plus, how criminals posing as key workers have played on the people’s fears to extract yet more money from their victims.
14. Episode 14
Air Date: 2020-10-08
Angela meets the fed-up pedestrians who want to bring an end to motorists parking on the pavement. They say it’s dangerous and inconsiderate- drivers say they have no choice.
15. Episode 15
Air Date: 2020-10-09
How one of the biggest online shopping companies in the world has left its customers wishing they’d taken their business elsewhere.
16. Episode 16
Air Date: 2020-10-12
Gloria Hunniford, Julia Somerville and Angela Rippon reveal how banks are leaving some victims of fraud high and dry, despite new protections having been introduced.
17. Episode 17
Air Date: 2020-10-13
How married couples hoping for a tax break have been left with much less than they expected, and the vulnerable people left forking out for warranties that are close to worthless.
18. Episode 18
Air Date: 2020-10-14
How some bank customers have been left with no access to their cash after being frozen out of their accounts, and parents facing huge phone bills run up by their unsuspecting children.
19. Episode 19
Air Date: 2020-10-15
The team meet electric bike owners who say they have lost out after their prized possessions were stolen and their insurers wouldn’t pay out.
20. Episode 20
Air Date: 2020-10-16
Gloria Hunniford pays a visit to the residents of one Kent town that is slowly sliding into the sea, finding out just how they are coping with their perilous situation.
1. Episode 1
Air Date: 2021-05-03
Angela Rippon investigates the green schemes that have fallen foul of the mortgage providers when owners come to sell up. And is crowdfunding a safe bet or a risky investment?
2. Episode 2
Air Date: 2021-05-04
The team investigates the ransom demands being faced by small businesses hit by online hackers. Are social media firms doing enough to help victims?
3. Episode 3
Air Date: 2021-05-05
Gloria Hunniford goes on the trail of some mysterious missing parcels, hearing how precious cargo can end up being sold off at auction instead of safely delivered.
4. Episode 4
Air Date: 2021-05-06
The devoted dog owners who insured their precious pets only to find that it didn’t pay out when disaster struck. And who keeps your lights on when your energy supplier goes bust?
5. Episode 5
Air Date: 2021-05-07
Julia Somerville meets a woman whose act of charity was scuppered when her delivery company lost the parcels she was sending to help others.
6. Episode 6
Air Date: 2021-05-10
When is storm damage really storm damage? The team look at home insurance small print. And the families whose gardens have been fenced off and branded dangerous after terrifying landslides.
7. Episode 7
Air Date: 2021-05-11
Gloria Hunniford meets victims of a scam that starts with a simple message about parcel deliveries before leading people into a terrifyingly plausible confidence trick.
8. Episode 8
Air Date: 2021-05-12
Julia hears about the bewildering sales tactics of cold callers who pursue vulnerable people, and the energy brokers not always offering the best deal.
9. Episode 9
Air Date: 2021-05-13
How damage caused by delivery drivers has left homeowners with broken walls and big bills, and the big-name company whose customer service has left many at their wits’ end.
10. Episode 10
Air Date: 2021-05-14
Julia hears from the learners in lockdown who found self-education more expensive than they had expected, and the online electronics retailer that has left dozens of customers in the lurch.
11. Episode 11
Air Date: 2021-10-04
Gloria Hunniford, Julia Somerville and Angela Rippon hear from a woman battling one of the world's tech giants to regain access to her late husband’s photos and videos.
12. Episode 12
Air Date: 2021-10-05
Angela Rippon, Gloria Hunniford and Julia Somerville investigate the shocking story of a mum whose two-year-old daughter was left fighting for her life after swallowing a toy.
13. Episode 13
Air Date: 2021-10-06
This episode features the residents of one estate who fear they might be charged to access their homes after being told the land in front of their houses is up for sale.
14. Episode 14
Air Date: 2021-10-07
Gloria Hunniford, Julia Somerville and Angela Rippon meet the people who say they have been forking out thousands for subscription services that they did not realise they had signed up to.
15. Episode 15
Air Date: 2021-10-08
The team visit a housing estate in Stoke that is gradually sinking into the ground, with residents fearing they will be left to clear up the mess.
16. Episode 16
Air Date: 2021-10-11
How you can make sure you’re protected from the growing crime of number spoofing, in which scammers fool people into believing they are calling from a genuine bank phone number.
17. Episode 17
Air Date: 2021-10-12
How moving into some new build homes comes with strings attached when it comes to your choice of broadband provider, and how to tell whether a guarantor loan is right for you.
18. Episode 18
Air Date: 2021-10-13
Payment holidays are meant to help out those people in tricky financial situations, so why are some people feeling that taking one out has left them in a worse position than when they started?
19. Episode 19
Air Date: 2021-10-14
How criminals are using popular social media sites to make money by copying other people’s work.
20. Episode 20
Air Date: 2021-10-15
The faulty meters driving some viewers up the wall, and how the home fitness craze, super-charged in lockdown, has become one of the biggest let-downs for some customers.
1. Episode 1
Air Date: 2022-05-02
Angela meets the devastated neighbours left footing the bill for flats that fell into the ground, and the team investigate the energy switch you didn't want.
2. Episode 2
Air Date: 2022-05-03
Rip Off Britain tackles the scam social media listings catching people out in search of a home to rent, and the shocking results of the team’s investigation into the scale of scam ads.
3. Episode 3
Air Date: 2022-05-04
In this episode, the deaf movie lovers furious at the lack of captioned screenings, insurance companies and storm damage, and top tips from the country’s leading consumer experts.
4. Episode 4
Air Date: 2022-05-05
Julia Somerville, Angela Rippon, and Gloria Hunniford meet the people pursued to pay debts racked up by someone else. Angela investigates what went wrong.
5. Episode 5
Air Date: 2022-05-06
Julia meets brides-to-be who believed they’d done all they could to protect their wedding, but whose dream day went up in smoke, and lots of top-notch advice from our expert advice clinic.
6. Episode 6
Air Date: 2022-05-09
Angela Rippon investigates the second hand cars with a secret history which could be putting you in danger. There is also an investigation into an online marketplace.
7. Episode 7
Air Date: 2022-05-10
Gloria Hunniford hears the shocking story of a woman who lost one of the largest amounts of money the programme's ever reported on. Plus, the latest twist on Sim swap – the mobile phone takeover scam.
8. Episode 8
Air Date: 2022-05-11
Rip Off Britain looks at people who spent thousands on a bold new venture only to be left with nothing to show for it. Plus parking tickets that ended up with a summons to court.
9. Episode 9
Air Date: 2022-05-12
Featuring the family home devastated by floods of the very worst kind. Plus the green dreams that became expensive messes after the experts responsible got things wrong.
10. Episode 10
Air Date: 2022-05-13
Including the new 'money flip' con that’s hitting social media with devastating consequences. And the latest on pet scams – it’s a problem that just won’t go away.
11. Episode 11
Air Date: 2022-10-03
The fraud victims with nowhere to turn, including a bereaved mum trying to wrestle back control of her late son’s social media accounts from a scammer, and the woman whose bank had no number for her to report the scam that cost her thousands.
12. Episode 12
Air Date: 2022-10-04
Angela Rippon dons a helmet and hits the streets to discover why eScooters are leaving some pedestrians feeling scared. And the small businesses ruined by crooks who hijacked their online listings to steal customers.
13. Episode 13
Air Date: 2022-10-05
Julia Somerville, Gloria Hunniford and Angela Rippon hear from the families pushed to the brink by mould in their homes and who feel their complaints aren’t being heard.
14. Episode 14
Air Date: 2022-10-06
Gloria Hunniford, Angela Rippon and Julia Somerville take on scammers, including the fraudsters taking out expensive phone contracts and leaving others to foot the bill.
15. Episode 15
Air Date: 2022-10-07
Angela Rippon, Gloria Hunniford and Julia Somerville meet people whose homes have been put at risk through no fault of their own.
16. Episode 16
Air Date: 2022-10-10
Is a new look and new name enough to transform how customers feel about one major delivery company? And the new communities left waiting months for developers to finish off the playgrounds and amenities they were promised.
17. Episode 17
Air Date: 2022-10-11
Gloria Hunniford, Julia Somerville and Angela Rippon ask if the banks are acting fast enough when it comes to responding to fraud.
18. Episode 18
Air Date: 2022-10-12
The no-win-no-fee cases that came with an expensive bill at the end, and the music festivals leaving some disabled people feeling excluded.
19. Episode 19
Air Date: 2022-10-13
Gloria Hunniford, Julia Somerville and Angela Rippon hear how one man has been left paying a £48,000 mortgage, whilst someone else ran off with the money, all down to a mix-up at the banks.
20. Episode 20
Air Date: 2022-10-14
Julia Somerville, Angela Rippon and Gloria Hunniford hear from the small business owners battling enormous energy bills and fighting for survival. And the official body whose delays are leaving people out of pocket and out of time. Also, there are problems solved in the Virtual Advice Clinic.
1. Episode 1
Air Date: 2023-05-15
The team reveals failures in customer service at one of the country's biggest energy firms and how a driver ended up with a £5,000 bill for an accident that wasn't their fault.
2. Episode 2
Air Date: 2023-05-16
Gloria Hunniford meets tenants living with damp, mould and a rat infestation in homes in one of Britain's biggest housing associations.
3. Episode 3
Air Date: 2023-05-17
Customers who order one thing but receive another and then are refused a refund. And the holiday firms whose terms and conditions are almost impossible to navigate.
4. Episode 4
Air Date: 2023-05-18
A woman's credit rating is ruined by scammers who took out multiple mobile phone contracts in her name. And how to deal with the car cannibals who set their sights on stealing parts of your car.
5. Episode 5
Air Date: 2023-05-19
The team help a group of karate enthusiasts claim a refund from an airline. And why have new rules to keep private parking companies in check failed to materialise?
6. Episode 6
Air Date: 2023-05-22
The team reveal the shocking case of a man whose bank accounts were drained via his online apps when his mobile was stolen from him, only for his bank to refuse to reimburse him.
7. Episode 7
Air Date: 2023-05-23
Tech expert David McClelland reveals how your social media could be an open door to let scammers get to your money – and how you can shut them out.
8. Episode 8
Air Date: 2023-05-24
Angela, Gloria and Julia tackle the shocking scourge of appliance cover policies that aren’t worth a penny. Also, where do you find a good builder?
9. Episode 9
Air Date: 2023-05-25
The team get to grips with the tricky problem of compostable and biodegradable packaging. Does the labelling really stack up?
10. Episode 10
Air Date: 2023-05-26
The team challenge the food delivery giants making customers pay for items that were never delivered. Also, what to do if you've received vouchers for cancelled holidays.
11. Episode 11
Air Date: 2023-05-29
The team investigate an airport meet-and-greet company that ran up thousands of pounds of fines driving a man’s car through central London, leaving him with the bill.
12. Episode 12
Air Date: 2023-05-30
Angela Rippon, Julia Somerville and Gloria Hunniford are on the trail of QR codes that led people to spend more than they bargained for.
13. Episode 13
Air Date: 2023-05-31
Some companies offer multiple services in the name of ease and simplicity, but what happens when things go wrong?
14. Episode 14
Air Date: 2023-06-01
Julia, Angela and Gloria investigate the home repair policies, car insurance and funeral plans that didn't deliver what those who signed up to them expected, and explain what you can do to avoid them.
15. Episode 15
Air Date: 2023-06-02
We explore the online reviews that may not be all they appear to be, and share the very latest advice on how to spot the real from the fake so that you can buy with confidence.
16. One woman's £5,000 energy bill
Air Date: 2023-10-02
Gloria, Angela and Julia hear from one woman who has spent years trying to get her energy company to explain how she ended up owing over £5,000.
17. Episode 17
Air Date: 2023-10-03
The team take an exclusive look behind the scenes at a bank’s fraud help centre, where staff are in a daily battle to try and stop customers losing thousands to scammers.
18. The tax rebate with a sting in the tail
Air Date: 2023-10-04
Julia, Angela and Gloria investigate the cases of people who claimed thousands of pounds in tax rebates only to be told they must pay back far more than they received.
19. Flooded six times in six years
Air Date: 2023-10-05
Gloria, Angela and Julia try to help a family whose beloved home has suffered six devastating floods in as many years.
20. Holiday SOS
Air Date: 2023-10-06
The young couple left out-of-pocket when their all-inclusive holiday turned out to be missing some key elements.
21. I lost £130,000 to a crypto scammer
Air Date: 2023-10-09
The crypto con which saw one man lose £130,000 to a scammer. And Gloria, Angela and Julia look at the shocking story of how one man’s search for romance left him penniless and heartbroken after he fell for a mega scam. Plus the frontline fightback against pet fraud.
22. Black market driving tests
Air Date: 2023-10-10
How delays at the top of the DVSA are fuelling a black market in driving tests. Also, a look at the government’s plans to supercharge the war on fly tipping and the dangers of bargain hunting.
23. Customer service meltdown
Air Date: 2023-10-11
The customer service meltdown at one of Britain’s most trusted brands and how it’s caused chaos for thousands of people.
24. My 11-year-old son booked a £4,000 holiday by accident
Air Date: 2023-10-12
The 11-year-old that booked a £4,000 holiday by accident. Plus, why car insurance prices are going through the roof for some people.
25. Holidays
Air Date: 2023-10-13
The holiday makers scammed by a fake travel firm. Plus, how customers have got caught up in a spat between big name travel firms.
26. Scammers controlling your phone
Air Date: 2024-01-02
How downloading the wrong app led to one woman having £12,000 stolen from her bank account while she slept – the team investigate how it happened.
27. David vs Goliath
Air Date: 2024-01-03
How a burst pipe and rejected insurance claim left one woman with an £86,000 repair bill, all thanks to a condition in the small print.
28. The 30-minute phone call to cancel your broadband
Air Date: 2024-01-04
The removals firm that caused hundreds of pounds of damage. And how a simple request to change her phone contract left one woman exasperated and resigned to paying over the odds.
29. Sunshine scams and cruise changes
Air Date: 2024-01-05
The Canary Islands holiday con that cost Brits thousands. And the couples left furious after their long-awaited cruises skipped key sights but still refused them a refund.
30. I had to bathe my disabled son in the garage after a dispute with my insurer
Air Date: 2024-01-08
How one woman's battle with her home insurer left her in tears as she struggled to care for her disabled son.
31. Our 18-year-old house is crumbling
Air Date: 2024-01-09
The team hears from the couple facing more than £100,000 in repair bills to fix their family home or run the risk of it collapsing around them.
32. Threatened with a knife by an airport parking firm
Air Date: 2024-01-10
Using an airport meet and greet company might sound like a convenient service, but not this one. We hear from the police officer who brought one dangerous rogue operator to book.
33. I bought a house for £28,000 – but I was forced to hand it back
Air Date: 2024-01-11
How one man’s bid to become a property developer left him thousands of pounds out of pocket – we’re probing the auction house selling properties that came with a bigger outlay than first expected.
34. I was put on a different flight from my kids - because the plane was too small
Air Date: 2024-01-12
Holiday horrors at the check-in desk when a family of ten are split up, thanks to a plane swap leaving seven of them grounded. The eye-catching £1 holiday deposits that aren’t a quid after all. And badly behaved airlines – is it about time they were brought into line?
35. Fake Taylor Swift tickets cost me hundreds
Air Date: 2024-01-15
How fraudsters are cashing in on the huge demand for concert tickets by hacking genuine social media accounts to lure in their targets.
36. Has your car been clocked?
Air Date: 2024-01-16
The team meets a man who discovered a hidden clocking device behind the dashboard of his car, which could mean it had covered thousands of miles more than he realised.
37. Charged hundreds of pounds to flush the loo
Air Date: 2024-01-17
The team hears from the homeowners fighting a utility company that’s increased its prices almost tenfold in seven years – leaving them unable to afford their monthly bills.
38. My solar panel misery
Air Date: 2024-01-18
Going green, going wrong – a council-backed energy scheme that left homeowners burned. How to avoid that happening to you, so your bid to go green goes great instead.
39. The holiday hotel that looked like a building site
Air Date: 2024-01-19
Where do you stand when your holiday hotel is shockingly different in real life to the glossy snaps on the travel agent’s website?
40. My house is a building site
Air Date: 2024-01-22
The team meets the families who paid tens of thousands of pounds for dream home extensions, only to be left with dangerously bad work that could cost much more to put right.
1. They sold me a written-off car
Air Date: 2024-05-20
The team investigates the seriously written-off cars patched up and put back on the road, and asks why e-bike batteries, withdrawn for being a fire hazard, could still be on sale.
2. Blacklisted because of my surname
Air Date: 2024-05-21
When an algorithm banned one woman from opening an online account because her surname was McManus, she asked Rip Off Britain for help!
3. Where’s my £300,000 whisky gone?
Air Date: 2024-05-22
The team meet one man worried that the £300k he spent on rare whisky might have vanished after the investment firm went bust.
4. Paying £1 per mile for car insurance
Air Date: 2024-05-23
Priced off the road: the young drivers handed a car insurance price hike in the middle of their policy.
5. My four-star holiday deal was anything but
Air Date: 2024-05-24
The team investigates the holiday deal websites whose offers were very different to what was advertised.
6. Energy Special
Air Date: 2024-05-27
From shockingly incorrect bills to broken smart meters, bad customer service to impossible debts, the Rip Off Britain team challenge the energy industry and the government.
7. Help – my home’s infested with beetles
Air Date: 2024-05-28
The team meets a couple at loggerheads with a developer after finding soaked plaster and a beetle infestation in their new-build home.
8. The phone, the thief and the worthless insurance
Air Date: 2024-05-29
How one tech giant’s phone insurance will only pay out if thieves don’t switch off the tracking software on your handset. And the people forced to pay for items that never arrived.
9. Cut off from my landline
Air Date: 2024-05-30
Could the biggest change to landlines in generations leave you without a phone or broadband? And the new plans that might bring private parking operators into line.
10. Help, they’ve hacked my holiday hotel
Air Date: 2024-05-31
The hacked hotel emails that could cost you your holiday. Also, the team meets a woman who felt abandoned by her cruise company when illness struck on board.
11. I became a money mule by mistake
Air Date: 2024-06-03
Gloria Hunniford, Angela Rippon and Julia Somerville hear from the young people who thought they were dabbling in investments but instead ended up unwittingly money laundering.
12. ‘Lose a stone in a week’ – the pamphlet peddling porkies
Air Date: 2024-06-04
The team tackle more bad practice, including debunking the claims of a slimming pill magazine that says you’ll lose a stone in a week.
13. Help, I don’t owe the debt you’re chasing me for
Air Date: 2024-06-05
The dogged debt collectors who won’t give up – even when you don’t owe them anything. And the missing mail causing huge headaches and leaving you out of pocket.
14. £89,000 down... and my bank won’t listen
Air Date: 2024-06-06
Life savings gone and no refund – why your choice of bank could make all the difference if you lose out to scammers.
15. My holiday coach crash nightmare
Air Date: 2024-06-07
The tour operator that one couple say really let them down when their coach transfer took a turn for the worst.
16. No payout pet insurance
Air Date: 2024-11-11
Gloria Hunniford and Julia Somerville are joined by Henry the Blue Peter dog, as they hear about the chihuahua owner from Oldham whose pet insurer refused to pay out.
17. Out-of-control bamboo is destroying my driveway
Air Date: 2024-11-12
Gloria Hunniford learns how the 1990s fashion for bamboo in our gardens is causing expensive problems for some homeowners 25 years later.
18. Help, my £45,000 pension is missing!
Air Date: 2024-11-13
With millions of pounds sitting unclaimed in dormant or misplaced accounts, the team sets about helping a former bank worker track down her pension pot, which has been missing since the 1990s.
19. Crumbling concrete wrecked my home
Air Date: 2024-11-14
Gloria Hunniford and Julia Somerville get to grips with the lightweight construction material RAAC. Installed decades ago, it’s ended up decimating housing estates across Scotland.
20. Wrong flight landed us in Lithuania!
Air Date: 2024-11-15
Julia Somerville and Gloria Hunniford present a sun-drenched holiday edition, featuring airline passengers who were supposed to be travelling to Barcelona but got put on a flight to Lithuania.
21. Bank account switch left me broke
Air Date: 2024-11-18
Gloria Hunniford and Julia Somerville hear the story of a woman from Bolton who staged a protest at the local branch of her bank after being left penniless and with no access to her money.
22. Floored by ground rent demand
Air Date: 2024-11-19
A 90-year-old is shocked by a £17,000 ground rent bill on the flat he’s owned for 50 years. Plus the online marketplace being abused by scammers.
23. No win, no fee cost me £27,000
Air Date: 2024-11-20
Gloria Hunniford, Julia Somerville and the team hear how the promise of a no win, no fee legal action left a man from Burnley with a £27,000 legal bill after a firm of solicitors went bust.
24. Thieves charged hundreds to my phone bill
Air Date: 2024-11-21
How mobile phone theft victims are facing huge bills when crooks’ purchases are charged to them.
25. Airport security delays left my holiday in ruins
Air Date: 2024-11-22
The travellers seeking answers after their getaway plans were wrecked when huge security queues at a major British airport caused them to miss their flights.
26. The missing person ads that transform into scams
Air Date: 2024-11-25
How fraudsters are using social media posts about missing people and pets to hook their victims into scams.
27. £226,000 crypto scam left me homeless
Air Date: 2024-11-26
How a recently bereaved widow from Lancashire was conned out of the £226,000 proceeds of a house sale by fraudsters who claimed she was investing in cryptocurrency.
28. Help, someone stole my house!
Air Date: 2024-11-27
The team investigate the homeowners who’ve found their homes targeted by scammers who steal personal information to try and sell their homes from under their feet.
29. Fake weight-loss drug almost killed me
Air Date: 2024-11-28
We reveal how fraudsters are selling counterfeit versions of a well-known weight-loss drug and the potentially devastating consequences for one woman who suffered a seizure after injecting it.
30. Ripped passport wrecked our holiday
Air Date: 2024-11-29
In a special holiday edition, Gloria Hunniford, Julia Somerville and the team ask how much damage is too much damage when it comes to your passport.
31. Doorstep raiders knocked out my doorbell camera
Air Date: 2025-01-06
The team uncovers the shocking story of the readily available gadget that can hack your wifi and renders many doorbell video cameras useless as security devices.
32. Social media bank staff scam cost me £16,500
Air Date: 2025-01-07
The team reveals how scammers are convincing victims to part with their cash by posing as senior bank staff, and pointing to their social media pages as evidence.
33. Mistaken identity cost me thousands
Air Date: 2025-01-08
The reveals the story of how a car finance company’s mistake led to the credit record of a man from Blackpool being merged with a man from South Wales who shared his name.
34. Landed in debt… for someone else’s shopping
Air Date: 2025-01-09
The team hears from the women from South Wales who have been hounded for hundreds of pounds worth of debt after someone else took out a ‘buy now, pay later’ account in their names.
35. The hotel with no running water
Air Date: 2025-01-10
Julia Somerville, Louise Minchin, Gloria Hunniford and the Rip Off Britain team have with a sun-soaked holidays special focusing on your travel traumas.
36. Missing £400,000 put my mum’s care at risk
Air Date: 2025-01-13
Julia Somerville, Louise Minchin, Gloria Hunniford and the team hear the shocking story of how a woman’s attempts to invest both her own savings and her mum’s went disastrously wrong.
37. Ravenous rats destroyed my car
Air Date: 2025-01-14
The team hear how a woman from south London says the electrical wiring in her vehicle is being repeatedly chewed by rats, causing thousands of pounds worth of damage.
38. Careless couriers left our parcels in pieces
Air Date: 2025-01-15
Gloria Hunniford, Louise Minchin and Julia Somerville hear from viewers who say their carefully packaged goods are getting smashed by clumsy couriers.
39. When will my flood-wrecked home be fixed?
Air Date: 2025-01-16
Louise Minchin, Julia Somerville and Gloria Hunniford hear from victims of severe flooding who’ve been forced to move out of their homes for months because of delays in carrying out repairs.
40. Filthy holiday cottages cut our break short!
Air Date: 2025-01-17
The team hear from customers of a leading holiday cottages company, who say their getaways were wrecked when they found their holiday homes covered in grime.
41. Filthy takeaways posting incorrect hygiene ratings
Air Date: 2025-01-20
The team report on restaurants and takeaways where incorrect hygiene ratings risk misleading customers. Is the system in need of an overhaul?
42. Telecoms contract pushers caught on camera
Air Date: 2025-01-21
In a special investigation, Rip Off Britain goes undercover with BBC News to show how a telecoms firm is making promises about contracts business owners say it didn’t keep.
43. Tainted tap water left us in agony
Air Date: 2025-01-22
Louise Minchin, Gloria Hunniford and Julia Somerville seek answers for householders who say their water company should have acted quicker when the cryptosporidium bug was found in their tap water.
44. Scammed by fake AI celebrities
Air Date: 2025-01-23
The team reveal how criminals are using artificial intelligence to create ‘deepfake’ videos of AI celebrities and public figures to try to get their hands on your cash
45. Forced to take five flights to board our cruise
Air Date: 2025-01-24
We hear the astonishing story of a couple who were forced to take five flights and travel 3,000 miles across Europe to board a cruise departing from Barcelona, following a series of airline mishaps.
1. Tenants turned my family home into a cannabis farm
Air Date: 2025-04-14
The team investigate fake tenants who turned a home into a cannabis farm. And the pet microchipping database that could make it harder to track down your missing furry friend.
2. Water bills are going up, but what’s it all being spent on?
Air Date: 2025-04-15
The team meet residents furious at water bills increasing by 47 per cent. And the energy company that incorrectly charged an 82-year-old nearly £3,000 on her winter bills.
3. My conservatory roof shattered, but no-one’s taking responsibility
Air Date: 2025-04-16
The team help one family who narrowly escaped when their conservatory roof shattered and ask who should foot the bill.
4. I paid for a smartphone but received a lump of clay
Air Date: 2025-04-17
The team help people stuck with paying a monthly contract for smartphones that were never delivered. And the SUV drivers left fearing for their safety when the cars developed a fault.
5. Timeshare nightmare
Air Date: 2025-04-18
The team help a couple who paid thousands to terminate their timeshare membership. As another suspicious operator offers to help, the team are there to challenge his claims.
6. I cancelled my card, but scammers kept spending
Air Date: 2025-04-21
The team investigate the mysterious transactions made via mobile phone payments – even after the customer had cancelled their bank card.
7. Brazen car scam caught on camera
Air Date: 2025-04-22
The team expose a shocking trick caught on camera during a private car sale that’s left some drivers thousands of pounds out of pocket.
8. Nail glue took my daughter’s skin off
Air Date: 2025-04-23
The team investigate the case of a girl who suffered severe burns after using a nail glue she bought online and expose the other products that pose a risk.
9. Super-scam cost me nearly £500,000
Air Date: 2025-04-24
How a grandmother was groomed into cashing in her entire pension. Even her own family and the police couldn’t break the spell.
10. Dream holiday left me with gastric infection
Air Date: 2025-04-25
The team investigate the cases of holidaymakers left suffering from debilitating gastric illnesses after a luxury five-star trip to Cape Verde.
11. Addicted to shopping app
Air Date: 2025-04-28
The team investigate the shopping app that one woman found so addictive, she asked her bank to cancel her cards in order to stop her spending.
12. Fire safety upgrades – who should foot the bill?
Air Date: 2025-04-29
The team take on the case of residents who were billed by their managing agent for fire safety upgrades to their front doors.
13. Gift experience voucher left me £200 out of pocket
Air Date: 2025-04-30
The team reveal the gift voucher blunders that left one customer with only two theme park tickets for her family of six.
14. Scammer posed as my mum – while she sat next to me
Air Date: 2025-05-01
How a scammer took over one woman’s WhatsApp account in a bid to defraud her friends and family.
15. Luxury resort turned out to be a building site
Air Date: 2025-05-02
The team investigate the cases of holidaymakers who say their relaxing breaks were ruined by noisy building work.
16. New home knotweed no-one told us about
Air Date: 2025-11-10
The team investigate who is responsible for the costly surprise of knotweed facing one couple when they bought their dream home.
17. £1,000 to send a parcel
Air Date: 2025-11-11
How sending a parcel cost one man more than £1,000 because the courier said he got the measurements wrong.
18. I had to do the maths to prove my energy company wrong
Air Date: 2025-11-12
The team investigate who is responsible for the mystery cracks in laptop screens that left a trail of angry customers.
19. I took out a family trust to protect my kids, but now I regret it
Air Date: 2025-11-13
The families unravelling the family trusts set up decades ago to protect an inheritance, but which are now proving complex and costly.
20. My holiday was cancelled at hotel check-in
Air Date: 2025-11-14
The team investigate the cases of holidaymakers left stranded when their travel company went bust, even though it appeared to be ATOL-protected.
21. Insurer says I’m wrong about having cancer
Air Date: 2025-11-17
The team investigate the life insurance policies that have left some customers in the lurch, including the woman whose insurer doesn’t accept she has cancer.
22. Broadband firm has trapped my car with a telegraph pole
Air Date: 2025-11-18
The team take on the case of the homeowner who claims a broadband company installed a new telegraph pole without warning, which left their car stuck in the lane behind their home.
23. The Scottish lodge I invested in didn’t exist
Air Date: 2025-11-19
The investment scheme that went wrong, after nearly 200 victims believed they were buying a holiday lodge connected to a well-known brand.
24. Excluded from cheap energy tariffs because of where I live
Air Date: 2025-11-20
The team take on the case of electric vehicle drivers who say their energy provider couldn’t connect them to the best tariffs because of where they live.
25. Our holiday was not as advertised
Air Date: 2025-11-21
The team investigate the cases of holidaymakers who say the reality of their trips was far from what was advertised by the travel company.
26. Scammers used our street to open fake accounts
Air Date: 2025-11-24
In the first of five special episodes for BBC Scam Safe week, the team investigate the fake bank accounts all registered in one Cheshire street.
27. AI romance scammer broke my heart
Air Date: 2025-11-25
In another special episode for BBC Scam Safe week, the team hear the incredible story of one Edinburgh woman left devastated when an online romance turned out to be a scam.
28. Help! Is my online job a scam?
Air Date: 2025-11-26
A viewer contacts the team after suspecting the online task work he’s been completing could be a scam.
29. I was part of the world’s largest scam
Air Date: 2025-11-27
A victim of a huge international investment scam network meets one of the investigative journalists who uncovered it.
30. Fake Michael Jackson brought bailiffs to my door
Air Date: 2025-11-28
A man whose home address is hijacked by a fraudster using the name Michael Jackson receives traffic fines and a visit from a bailiff but says the authorities won’t help.
31. Banned from 500 shops by facial recognition
Air Date: 2026-01-05
The team investigate the use of facial recognition software on Britain's high streets after a woman from Salford is falsely identified as a toilet roll thief.
32. The banned online pet store still taking your money
Air Date: 2026-01-06
The team sniffs out the truth about the glossy online pet store selling treats for dogs, which despite been banned from trading is still taking pet owners’ money
33. I’m blind - but my bank sends letters I can’t read
Air Date: 2026-01-07
The team reveal shocking failings at a high street bank after it sent crucial communications to a blind customer by letter.
34. Roof repair rogues took aim at our homes
Air Date: 2026-01-08
The team visit a Portsmouth suburb that has been repeatedly targeted by doorstep cold callers trying to charge thousands of pounds for roof repair jobs that simply weren’t needed.
35. Slimed by sludge pipe leak during our dream cruise
Air Date: 2026-01-09
A couple from the Wirral say their dream cruise holiday was ruined when a leaky pipe above their cabin covered them in foul-smelling liquidised food waste.
36. Elvis event left me all shook up
Air Date: 2026-01-12
The team takes on the case of an Elvis superfan who says an immersive experience with the 'King' was far from what was advertised.
37. Owed thousands by my energy company
Air Date: 2026-01-13
The team investigate the case of the energy company that still refused to pay back £3,000 to its customer despite two ombudsman rulings in his favour.
38. I won in court – but I’m still out of pocket
Air Date: 2026-01-14
The team investigates why court rulings aren’t being enforced against the businesses that owe their customers money – and what can be done about it.
39. Next door up in flames - but I had to pay
Air Date: 2026-01-15
The team investigate why an insurance company declined a no-fault claim after a fire spread from the house next door.
40. Four-day delay, but my airline won’t pay
Air Date: 2026-01-16
A couple who planned a holiday to Honolulu say their four-day stop-off in Las Vegas was wiped out by a series of flight cancellations and delays.
41. Careless courier driver destroyed my garden wall
Air Date: 2026-01-19
When a woman’s garden wall is flattened and a couple’s camper van is wrecked by careless delivery drivers, the team find out why the courier companies involved might not help put things right.
42. Van seized after fake debt ruling
Air Date: 2026-01-20
The team in Salford investigate how it was possible for a company to invent fake debts against other businesses, take their directors to court and have legal judgements rubber-stamped against them.
43. Blaze repair delays ruined our home
Air Date: 2026-01-21
A couple from Dorset say their beloved home has been wrecked by water damage after a series of delays to their insurance claim and building work.
44. The five-year wait to return to my home
Air Date: 2026-01-22
Residents of an apartment block in Oldham who were forced to leave their flats following the issue of a fire safety notice are desperate to go home after being barred from returning for five years.
45. Holiday hotel blaze left me fearing for my life
Air Date: 2026-01-23
The team hear from holidaymakers caught up in a major hotel fire in Turkey, who say their travel company hasn’t done enough – and won’t accept responsibility.
1. Home improvement company lies cost me thousands
Air Date: 2026-04-27
Gloria Hunniford, Julia Somerville and Louise Minchin investigate the case of the homeowner who paid a company nearly £2,000 up front for garden maintenance, but has nothing to show for it
2. Fake loan repayments coming off my wages
Air Date: 2026-04-28
How one man has been left battling to prove his identity after fraudsters took out a Universal Credit loan in his name, with repayments automatically taken from his wages.
3. Claim denied due to home’s past building work
Air Date: 2026-04-29
Gloria Hunniford, Julia Somerville and Louise Minchin investigate the home insurance policies refusing damage claims if the cause can be linked to events that were insured under an old policy
4. Fraudster cashed in my tax rebate cheque
Air Date: 2026-04-30
In a special scams episode, the team meets the 20-year-old who was waiting to receive a tax rebate from HMRC, only to discover someone else had cashed the cheque weeks earlier.
5. Holidays: Our flight took off while the board still said ‘Please Wait’
Air Date: 2026-05-01
Can you trust airport departure boards? The team meet one group of passengers who waited patiently in the departure lounge for their delayed flight, only to find out it had already left without them.
6. Your parcels lost, damaged or late
Air Date: 2026-05-04
Gloria Hunniford, Julia Somerville and Louise Minchin investigate the courier company that customers say is still letting them down – despite past promises made on the programme.
7. Fake review sites peddling dodgy goods
Air Date: 2026-05-05
The team investigate the fraudulent websites convincing shoppers to invest in a ‘best-buy’ home appliance and meet the woman who learned that her top-rated dehumidifier wasn’t up to the job.
8. Scams: ‘Ghost’ MOTs for sale!
Air Date: 2026-05-06
How much can you trust your MOT? The team investigate the so-called ‘ghost’ MOTs available for sale and hear from the mum whose second-hand car was far from roadworthy.
9. Insurer won’t help as our home falls apart
Air Date: 2026-05-07
The team meets the couple who have been stuck in a battle with their insurer for more than three years over fixing damage to their home caused by subsidence.
10. Toy company bullied me into paying unlawful fees
Air Date: 2026-05-11
Gloria Hunniford, Julia Somerville and Louise Minchin investigate how a firm providing equipment to children with special educational needs has let down dozens of families and charged unlawful fees.
11. Giant warehouses built at the end of our gardens
Air Date: 2026-05-12
The team hear from the devastated homeowners who claim the warehouses behind their back gardens were built without proper consultation.
12. Bank devalued our house after approving our mortgage
Air Date: 2026-05-14
The team investigate why a bank suddenly refused to let one couple re-mortgage because of the way their home had been constructed – despite approving the mortgage five years earlier.
13. Spiteful scammer cancelled my flight
Air Date: 2026-05-15
The team investigate how a scammer was able to cancel one man’s flight when he believed he was receiving customer support from the airline on social media.
14. Wet wipe blockage flooded my garden with sewage
Air Date: 2026-05-18
The team investigate why some brands continue to label their wet wipes as flushable – despite the major drain blockages caused by wet wipes that cost millions to repair every year.
15. My timeshare is worth less than when I bought it
Air Date: 2026-05-19
The team investigate the holiday timeshare company that members feel has moved the goalposts as they reached the end of their contracts – with their investments worth far less than they had expected.
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Rating
3.0/10
Release Date
2009-11-30
Episodes
437 (18 seasons)
Status
Returning Series
